Credit and Collections Specialist – Finance Talent

Credit and Collections Specialist

Credit and Collections Specialist

  • Full Time
  • Permanent
  • Anywhere

Website Jane Downes Finance Talent Jane Downes Finance Talent

Jane Downes Finance Talent

This role is an essential part of a fast paced and expanding department. Job tasks include proactively contacting customers by telephone and email to secure payment, assisting with distributing of invoices/statements, reviewing account history with customers, and posting cash, credit memos/adjustments. Must be able to understand and resolve customer issues by working with the customer or cross-functionally within the company with Sales, Order Management, and other customer related teams.




  • Full collections responsibility for assigned customer base as well as providing temporary coverage for peer’s customer base (vacation coverage)
  • Ensure customer has invoices on hand prior to past due status
  • Contact the customer on past due invoices to secure payment dates and methods
  • Drive customer account reviews with management.
  • Schedule and host conference calls with customers and support primes, as needed
  • Analyze/research and resolve/coordinate resolution of internal or external issues preventing customer payment; work with Order Management, Sales, Legal, etc.
  • Document and communicate collection status on all accounts on a weekly basis or as needed to the management team, with recommendation as to how issues are to be resolved.
  • Maintain customer contact lists (internal and external) and customer/payment history
  • Generate AR Aging reports and other ad-hoc reports as required
  • Assist with the recording of cash receipts and miscellaneous transaction in Oracle



  • 2 years previous experience in a multinational company in a customer collections role.
  • Excellent verbal and written communication skills in English, a second language would be advantageous
  • Excellent telephone presence: professional and courteous with ability to foster excellent relationships with internal/external customers
  • Highly organized with great attention to detail
  • Ability to establish daily work routine/prioritize to ensure maximum daily collection efforts
  • Proficient in all MS Office applications, Excel is essential
  • General knowledge of accounting and finance
  • Proficiency in ERP software is required; Oracle experience is preferred
  • Due to nature of the work load during peak seasons (e.g. year end, quarter end etc.) there will be periods in which time off will not be guaranteed
  • Must be a motivated, self-starter with a proactive personality who is able to work independently or with a team

To apply for this job email your details to

Scroll to Top